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TAPro Crashes Before It Opens
Posted by Henry Gage on 27 January 2014 06:18 PM

Subject: TAPro Crashes Before It Opens

[Question]: I`ve been using TAPro for a few weeks Today I tried to import a new csv file but the software crashed and now it crashes everytime before it even opens. I can`t do anything else with the program. I think the new file I tried to import may had something different from the previous that the software could not read properly, so it crashed forever.

[Support]: Yes this is a data issue. The problem is the files in the directory mysql. TA automatically saves data into tables in the mysql directory. Each time it launches it attempts to load the last set of data from the tables. If there is a problem in that data then the problem is repeated. In the future we will look into other alternative for handling unknown and unexpected data cases better

How can I fix this?

[Support]: Try the following if you are using the most recent version of TAPro.

- locate the folder where TA is installed

- rename the folder “mysql” so to something else like old-mysql

- reinstall TAPro

- check the ta_data_files folder and see if a recent backup was saved automatically

 

[Support]: Try the following if you are using an older version of TAPro.

- The new version will install into a new directory

- Install the new version of TAPro

- check the ta_data_files folder and see if a recent backup was saved automatically

 

[Question]: I am pretty sure that unintalling and reinstalling the software will work perfectly, but I think I will probably lose my registration key

[Support]: We can updated your registration

 

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